Terms of Service

Last Updated: October 10, 2026

PLEASE READ SECTION 10. FOR USERS IN THE UNITED STATES IT REQUIRES MOST DISPUTES TO BE RESOLVED BY INDIVIDUAL ARBITRATION AND WAIVES CLASS ACTIONS AND JURY TRIALS. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS. IF YOU LIVE OUTSIDE THE UNITED STATES, SEE SECTION 10.9.

Welcome to Nurse Alarm™ (the "App"), operated by Nurse Alarm LLC (the "Company," "we," or "us"). By downloading, installing, or using the App, you agree to be bound by these Terms of Service (the "Terms"). If you do not agree, do not use the App.

1Supplemental Use Only

The App is designed to assist with personal alarms and reminders only. It is intended as a supplemental tool to help users wake up, keep appointments, or support shift schedules.

The App should not be relied upon for emergency alerts or life-critical situations. It is not a medical device or medical app, not for patient care, and not an emergency system, and it does not provide medical services such as medical advice, diagnosis, or treatment. It is not a safety, monitoring, or life-support system, and it must not be your only means of waking for, or reaching, any obligation where being late or absent could cause harm.

2No Guarantee of Performance

Alarm functionality may be affected by device settings, battery levels, operating system behavior, network conditions, or other factors outside our control. We do not guarantee that alarms or notifications will trigger, fire, or be received at any specific time.

You acknowledge that iOS and Android may restrict or end background processes to save battery or improve performance, and that force-quitting the App or restarting your device may suspend its background scheduling. Either can stop alarms from firing or future alarms from being scheduled. The App also needs permissions such as Alarms and Reminders, Notifications, and Background App Refresh; if you deny or revoke them, the App will not work as intended. You are responsible for keeping these permissions and your device settings, including Do Not Disturb or Focus modes, silent or vibrate mode, volume, and battery-saving or app-restriction settings, set so your alarms can ring, and for opening the App periodically so it can refresh your future schedule and, on Android, so the system does not pause the App as unused and cancel its alarms. The Company is not liable for any resulting failure to schedule or trigger alarms.

YOU AGREE TO SET AT LEAST ONE INDEPENDENT BACKUP ALARM THAT DOES NOT DEPEND ON THIS APP (FOR EXAMPLE THE BUILT-IN CLOCK APP OR A SEPARATE ALARM CLOCK) FOR ANY SHIFT, APPOINTMENT, OR OTHER OBLIGATION WHERE BEING LATE OR ABSENT COULD HARM YOU OR ANYONE ELSE, AND TO CHECK THAT YOUR NEXT ALARM IS SCHEDULED AFTER ANY RESTART, UPDATE, OR CHANGE OF SETTINGS. YOU KNOWINGLY ASSUME THE RISK THAT AN ALARM MAY NOT SOUND, MAY SOUND LATE, OR MAY BE SILENCED BY YOUR DEVICE.

3User Responsibility and Eligibility

You are responsible for verifying your alarms and reminders, and for your own schedule and professional duties, including waking up, attending appointments, and completing tasks.

Eligibility: You must be at least 13 years of age and old enough to enter into a binding agreement where you live. If you are under 18 (or the age of majority where you live), you may use the App and buy a subscription only with the agreement of your parent or guardian, who accepts these Terms on your behalf. By using the App, you represent that you meet this requirement.

4Privacy and Data

The App stores your data on your device. You may use your own cloud storage, such as Apple iCloud or Android Backup, to keep your alarms available across devices. Those services are governed by their providers' terms. The Company is not responsible for the security, availability, or integrity of data stored with them and is not liable for any loss, corruption, or breach within those services. Our Privacy Policy at https://www.nursealarm.app/privacy describes the data we receive.

5License, Acceptable Use, and Intellectual Property

5.1 License: We grant you a personal, non-exclusive, non-transferable, revocable license to use the App on devices you own or control, subject to these Terms and the rules of the app store you obtained it from.

5.2 Acceptable use: You agree not to copy, modify, reverse engineer, or redistribute the App or any part of it without our written permission; interfere with its operation or security; misuse the in-app feedback form, for example by sending spam or unlawful content; or use the App in violation of any law.

5.3 Ownership: The App and its content, including code, graphics, and icons, are owned by or licensed to the Company.

5.4 Feedback: If you send us feedback or suggestions, we may use them without any obligation to you.

6Subscriptions, Purchases, and Refunds

6.1 Subscriptions: Some features of the App require a paid subscription. Subscriptions are sold through, and billed by, the Apple App Store or Google Play, depending on where you obtained the App. Price, billing period, and any free trial are displayed in the App before you purchase, and the price shown at the point of purchase is the price that governs.

6.2 Free trials: Where a free trial is offered, trial length and eligibility are set by Apple or Google and may be limited to new subscribers. If you do not cancel before a trial ends, the subscription begins and your App Store or Google Play account is charged.

6.3 Introductory and promotional prices: Introductory or promotional prices last for the period shown, then renew at the regular price unless cancelled.

6.4 Renewal and cancellation: Subscriptions renew automatically until cancelled. You can manage or cancel a subscription at any time in your Apple Account or Google Play account settings. Cancelling stops the next renewal; access continues to the end of the period you have already paid for.

6.5 Refunds: Refunds are handled under Apple's or Google's refund policies.

6.6 Restoring purchases: If you change devices or reinstall the App, you are responsible for using the same Apple Account or Google account so your subscription can be restored.

6.7 Price changes: We may change prices. A change applies from your next renewal, and Apple or Google will notify you as their rules require.

7App Changes and Termination

We may change or discontinue the App or any feature, and may stop supporting older versions of the App, iOS, or Android. We may suspend or end your use of the App if you violate these Terms.

8Limitation of Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, for damage caused intentionally or by our gross negligence, or for any other liability that the law that applies to you does not allow us to exclude or limit. Subject to that:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS OWNERS, MEMBERS, MANAGERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE, UNDER ANY LEGAL THEORY, INCLUDING CONTRACT OR NEGLIGENCE, FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF INCOME, EMPLOYMENT, PROFESSIONAL STANDING, OR DATA, ARISING FROM YOUR USE OF OR INABILITY TO USE THE APP, INCLUDING ANY MISSED, LATE, OR SILENT ALARM AND ANY MISSED SHIFT OR APPOINTMENT, EVEN IF WE WERE TOLD SUCH DAMAGES WERE POSSIBLE.

WE ARE NOT LIABLE FOR FAILURES OR DELAYS CAUSED BY EVENTS BEYOND OUR REASONABLE CONTROL, INCLUDING OPERATING SYSTEM BEHAVIOR OR UPDATES, DEVICE FAILURES, TELECOMMUNICATIONS FAILURES, POWER OUTAGES, NATURAL DISASTERS, OR GOVERNMENT ACTIONS.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE APP OR THESE TERMS IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID FOR THE APP IN THE 12 MONTHS BEFORE THE CLAIM, OR US $50.

EACH PART OF THIS SECTION STANDS ALONE. IF A PART IS UNENFORCEABLE WHERE YOU LIVE, ONLY THAT PART DOES NOT APPLY TO YOU, AND OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT THE LAW ALLOWS.

9No Warranty

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP OR ANY ALARM WILL BE UNINTERRUPTED, TIMELY, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. If you are a consumer, nothing in this Section or elsewhere in these Terms affects rights the law gives you that cannot be excluded.

10Dispute Resolution

10.1 Informal resolution first: Before you or the Company starts arbitration, the party with the claim must notify the other (you by email to support@nursealarm.app) and allow 60 days to resolve the dispute informally.

10.2 Arbitration: If we cannot, any dispute arising from or related to the App or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. You may take part by phone or video.

10.3 Small claims: Either you or the Company may instead bring an individual claim in small claims court.

10.4 NO CLASS ACTIONS OR JURY TRIALS: YOU AND THE COMPANY WAIVE ANY RIGHT TO A JURY TRIAL AND TO TAKE PART IN A CLASS ACTION OR CLASS-WIDE ARBITRATION. If this waiver is found unenforceable, class claims go to court, not arbitration. Nothing in this Section prevents you from seeking public injunctive relief in court where the law requires that it be available.

10.5 Opting out: You may opt out of arbitration by emailing support@nursealarm.app within 30 days after you first accept these Terms, with your name and a statement that you opt out.

10.6 Governing law: These Terms are governed by the laws of the State of Texas, without regard to its conflict of laws principles. Any legal proceedings not subject to arbitration, other than small claims cases, shall be brought exclusively in the courts located in Travis County, Texas.

10.7 Arbitration rules: The Federal Arbitration Act governs this Section 10. The arbitrator decides any dispute about the scope or enforceability of this Section, except that a court decides whether 10.4 is enforceable. If the AAA cannot or will not administer the arbitration, you and we will agree on another consumer arbitration provider, or a court will appoint one.

10.8 Time limit: To the extent the law allows, any claim relating to the App or these Terms must be brought within two years after it arises.

10.9 If you live outside the United States: Sections 10.2 through 10.8 do not apply to you. These Terms are governed by the laws of the State of Texas, but that choice does not take away any protection you have under the laws of the country (and, in Canada, the province) where you live that cannot be excluded by agreement, and you may bring a claim against us in the courts where you live.

11Changes

We may update these Terms from time to time and will post the updated version with a new "Last Updated" date. If a change is material, we will give at least 30 days' notice before it takes effect, by a notice in the App or on our website, stating what changes and when. Changes do not apply to disputes that arose before the change. If you do not agree to a material change, you may stop using the App and cancel your subscription before it takes effect; until then the change does not apply to you.

12Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless the Company and its owners, employees, and contractors from any claims, losses, and expenses, including reasonable attorneys' fees, arising from your misuse of the App or your violation of these Terms.

13General

13.1 Severability: If any part of these Terms is found unenforceable, the rest remains in effect.

13.2 No waiver: Our failure to enforce any part of these Terms is not a waiver of it.

13.3 Assignment: You may not transfer these Terms. We may transfer them, for example as part of a sale or reorganization of our business.

13.4 Survival: Sections 2, 5.3, 5.4, 8, 9, 10, 12, and 13.6 continue to apply after these Terms end.

13.5 Entire agreement: These Terms constitute the entire agreement between you and the Company regarding the App and supersede any prior agreements.

13.6 Language: These Terms are written in English, and we provide translations for convenience. If a translation and the English version differ, the English version governs, except where the law of the place where you live requires otherwise.

14Contact

Questions? Email us at support@nursealarm.app

Nurse Alarm LLC, 5900 Balcones Drive, Suite 100, Austin, TX 78731

California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or at (800) 952-5210.

15Apple App Store Additional Terms

15.1 Acknowledgement: You and the Company acknowledge that these Terms are concluded between you and Nurse Alarm LLC only, and not with Apple Inc. ("Apple"). The Company, not Apple, is solely responsible for the App and its content.

15.2 Maintenance and Support: The Company is solely responsible for providing any maintenance and support services with respect to the App. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App.

15.3 Warranty: In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you, if any. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App.

15.4 Product Claims: You acknowledge that the Company, not Apple, is responsible for addressing any claims related to the App or your possession and use of the App, including: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.

15.5 Intellectual Property Rights: In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, the Company, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.

15.6 Legal Compliance: You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

15.7 Third-Party Beneficiary: You and the Company acknowledge and agree that Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms, and that, upon your acceptance of these Terms, Apple will have the right, and will be deemed to have accepted the right, to enforce these Terms against you as a third-party beneficiary thereof.

15.8 Apple's standard license: If Apple's Licensed Application End User License Agreement also applies to your use of the App, these Terms govern any conflict between the two, as far as Apple's terms allow.

16Google Play Store Additional Terms

16.1 Acknowledgement: You acknowledge that these Terms are a contract between you and Nurse Alarm LLC only, and not with Google LLC or any of its affiliates ("Google").

16.2 Google as Third-Party Beneficiary: You acknowledge that Google is a third-party beneficiary of these Terms. Upon your acceptance of these Terms, Google will have the right, and will be deemed to have accepted the right, to enforce these Terms against you as a third-party beneficiary.